Video resources for you and your team.

When creating a powerful customer experience, you must design with intention and understand the tools to build a compelling customer journey.

Take a look at a Chapman & Co. Design Lab that tackled a Customer Experience challenge for a local St. Louis organization.

Watch this recorded webinar where CX Practice Leader, Barry Kirk, and Sr. CX Strategist, Andrew Barenz, unveil findings from the recent Chapman & Co. Survey on the drivers behind customer loyalty in 2022.

60% of Brand Loyalists say a company’s values affect their purchase decisions. Those are numbers companies can’t afford to ignore. Watch as our CX Practice leader Barry Kirk explains how customers use values as a mental heuristic when choosing who to do business with.

Watch this video to get a better understanding of how Chapman & Co. and Vrity can help your business gain insights on how your values are impacting your bottom line.

Every organization might not need a Customer Loyalty Program, but every organization should have a Customer Loyalty Strategy.

This recording explores how “return to office” can be an inclusive experience that increases engagement, boosts productivity, & inspires loyalty.

Watch this recorded webinar where Guest Speaker, Organizational Development Expert, and Author, David Mead, takes us through how to lead with character.

Does your business have a post-pandemic strategy to support it’s customer’s new buying habits? Watch this recorded webinar and understand where to start.

In this webinar you will learn the value of and process for coaching team members for problem solving and growth. Gain tools and understanding of a new way to support your employees.

Similar to how business leaders and employees treat customers, the way police officers and staff members treat the communities they serve is a direct reflection of the internal culture at their department.

Watch this recorded webinar to gain tools and insight for making more emotionally intelligent decisions.

Learn the dangers to avoid and how to get engagement surveys right in order to build trust and drive actionable results.

Watch this recorded webinar from Chapman & Co. Leadership Institute to learn how to prioritize and make better, more efficient decisions with your team.

Watch this previously recorded webinar to learn the pitfalls to avoid and the tips to making sure your 360 reviews lead to valuable change.

Chapman & Co. is excited to announce our expansion into the Customer Loyalty industry with this virtual session. Gain insights on why you should be paying attention to your loyal customers from a proprietary Chapman & Co. consumer report.

Defining your organization’s purpose and values is one thing, see how one organization took it one step further.

Watch a previously recorded webinar on how to build accountability in your workplace and allow employees take ownership of their work.

Watch a previously recorded Virtual Classroom event with guest facilitator, Neha Sangwan, M.D., and learn the signs a tough conversation needs to take place and how to go about it.

Watch a previously recorded Virtual Classroom webinar on building trust within your team.

Watch this previously recorded webinar with guest speakers from Performa, on the connection between purpose, people, and place and why you should care about all three.

Watch this previously recorded session with John Michel and gain insight into what it takes to be a leader in a post pandemic world.

Watch this previously recorded Virtual Classroom event on building resilience and strength within yourself, your team, and your organization.

Watch a previously recorded Virtual Classroom event with guest facilitator and retired US Navy SEAL Officer, Rich Diviney, on the attributes that lead to optimal performance.

Watch this previously recorded webinar on navigating challenging conversations.

Watch a previously recorded Virtual Classroom event with guest facilitator, Amy Edmondson. Through Q&A dive deeper into how a leader’s blind spots impact an organization.

Elevate your customer experience and cultivate a service mindset throughout your organization.

Watch a previously recorded webinar from Chapman & Co. Leadership Institute on adaptive change, innovation, and thinking like a start-up require a more inclusive culture.

Watch a previously recorded webinar from Chapman & Co. Leadership Institute on increasing overall leadership capability, building organizational problem-solving capacity, and developing deeper sales relationships with one specific tool.

Watch a previously recorded webinar from Chapman & Co. Leadership Institute ways to align team members strengths to your most pressing work.

Watch a previously recorded webinar from Chapman & Co. Leadership Institute on how to increase the degree to which your team is agile, resilient, adaptable, and change-ready.

Watch a previously recorded webinar from Chapman & Co. Leadership Institute on the playbook for reentry, whether it’s returning from “stay at home” or returning to the new normal.

Watch a previously recorded webinar from Chapman & Co. Leadership Institute with Chris Zimmerman, who discusses the St. Louis Blues and Enterprise Center response to COVID-19.

Watch a previously recorded webinar from Chapman & Co. Leadership Institute on how to build emotional intelligence to increase retention and reduce confrontation.

Watch a previously recorded webinar from Chapman & Co. Leadership Institute as Kristen Hadeed discusses her business, Student Maid, and its’ response to COVID-19.

Watch a previously recorded webinar from Chapman & Co. Leadership Institute on how to inspire your people to do more.

Watch a previously recorded webinar from Chapman & Co. Leadership Institute on how to lead through change while simultaneously increasing resiliency.

Watch a previously recorded webinar from Chapman & Co. Leadership Institute to learn behaviors you can do right now to increase trust within your team.

Watch a previously recorded webinar from Chapman & Co. Leadership Institute to hear Rhonda Spencer discuss Barry-Wehmiller’s response to COVID-19.

Watch a previously recorded webinar from Chapman & Co. Leadership Institute to learn about the five factors that drive team effectiveness and performance.

Watch a previously recorded webinar from Chapman & Co. Leadership Institute to re-evaluate your strategic plan and near-term goals.

Watch a previously recorded webinar from Chapman & Co. Leadership Institute with Bob Chapman, CEO of Barry-Wehmiller, and his thoughts on leading through COVID-19.

Watch a previously recorded webinar from Chapman & Co. Leadership Institute to learn how to leverage virtual meetings with your team.

Learn how to reduce expenses using our decision-making tool.

Watch a previously recorded webinar from Chapman & Co. Leadership Institute to learn about how shared sacrifices can save your business (and your culture).

Watch a previously recorded webinar from Chapman & Co. Leadership Institute to explore practical tools and suggestions on leading through change

Watch a previously recorded webinar from Chapman & Co. Leadership Institute on how to improve and scale organizational culture.

Watch a previously recorded webinar from Chapman & Co. Leadership Institute on how to build an effective team.

Watch a previously recorded webinar from Chapman & Co. Leadership Institute on the five listening skills that lead to more powerful conversations.

Watch a previously recorded webinar from Chapman & Co. Leadership Institute on how organizations can build a more inclusive culture.

Fred Falker’s 2019 TEDxClayton talk.

Watch a previously recorded webinar from Chapman & Co. Leadership Institute on the formula for feedback.

Learn the three essential elements that ensure feedback is effective.

An animation of Bob Chapman’s speech at the Aspen Ideas Festival

An animation of Bob Chapman’s 2012 TEDx talk on Truly Human Leadership

An animation of Bob Chapman’s 2012 TEDx talk on Truly Human Leadership

A Documentary Short Film Based on the Best Selling Book

Bob Chapman’s 2012 TEDx talk: Truly Human Leadership

Matt Whiat’s 2016 TEDx talk on servant leadership