Resources for you and your team.



As consultants to a range of organizations big and small, for profit and non-profit, and in a wide-array of global industries, we’re fortunate to continually learn and iterate what we do. We’ve combined these learnings with our latest thinking on the issues that matter most in business, leadership, and culture to develop resources for you and your team.

two hands bringing puzzle pieces together

Who Should Be Included in Your People Strategy?

Customers and Employees are both a part of your span of care as a leader, here’s why you should include them both in your People Strategy.

quiet quitting changing the workplace

How Leadership Can Solve Quiet Quitting

Employees aren’t actually leaving but are they really there? Here’s how leadership can solve quiet quitting in your organization.

child yelling into microphone

Why You Should Lead With Loud Loyalty

When you lead with loud loyalty, you know when talent resigns, it isn’t the end of the relationship, but the start of the next phase.

Increase Diversity Through a More Holistic Hiring and Selection Process

Here are ways your organization can improve their hiring and selection process while creating a more equitable opportunity for all potential candidates.

honoring LGBTQ+ Pride Month

Honoring LGBTQ+ Pride Month Within Your Organization

Taking advantage of Pride Month to create a stronger sense of inclusion and equity within your organization is easier than it might seem.

honoring Juneteenth as US History within your organization

Honoring Juneteenth Within Your Organization

Juneteenth is History that can and should inspire more connections in our workplaces, communities, and beyond. Here is some background on Juneteenth and ways to honor it within your organization. 

candidate for job interview finding good culture fit

The Science Behind a Good Culture Fit

Understand the science behind and the value of hiring for both culture and performance fit.

better hires

Make Better Hires, Here’s How

Organizations around the globe are challenged with gaining and retaining talent, here’s how your organization can make better hires today.

do good things boardroom

Why NCS is More Valuable to Businesses Today than NPS

NPS will tell you how many advocates your business has. NCS will tell you WHY they are your advocates.

woman with eyes closed and color showing opinions and thoughts in brain/head

Someone Shares Their Opinion, Now What?

Opinions are everywhere. Read this blog to understand why humans share them and what you can consider before offering yours.

handshake neon sign

Reframe How You Think About Referrals

Understanding this one common misconception will allow your team to craft a much more impactful referral strategy for your brand.

We're Open Sign on Business Door

Adapting to Your Customers’ Post-Pandemic Habits

As people emerge from lockdown and reengage with the world and each other, there is a lot to consider regarding the future of consumer behavior and here’s how you can prepare your business.

Glass ball perspective

4 Steps to Coaching and Developing Employees

Follow these 4 simple steps to coaching and developing employees for greater collaboration, trust, and growth within your team.

Employee Using Walkie Talkie

How to Get the Most Out of Your Engagement Survey

How is your team utilizing its survey data? Learn how to get the most out of your engagement survey so you can put resources where needed.

emotional intelligence

A Leader’s Guide to Emotionally Intelligent Decisions

Now, more than ever, it is important for leaders to make emotionally intelligent decisions and create environments for teams to thrive in a post-COVID world.

Employees Talking

Get Actionable Results from Your Engagement Surveys

When employee surveys are poorly planned and executed, they can actually erode trust and damage engagement. Here’s a better way to engage your employees.

birds on a line

A New Perspective on Workplace Diversity Training

This paradigm shift not only changes how we think about diversity and inclusion, it changes everything about how we lead and manage people.

two girls wearing glasses

The Loyalty Empathy Effect

Insights from a new Chapman & Co. survey that sheds light on how loyal customers feel empathy for a brand’s employees, and why that matters.

St. Louis Blues Staff Stanley Cup

The St. Louis Blues Winning off the Ice

When your company culture empowers its people to show up authentically and work towards the same goal, winning is a lot more than awards and Stanley Cup rings.

6 Key Drivers of Improving Employee Engagement Remotely or in the Office

Using these six key drivers and three practices increases the likelihood that your employees will feel committed to their goals and the organization.

Examination of Results

6 Steps to Effectively Use a Culture Survey

Culture assessments are diagnostic in nature, and effectively using a culture survey requires proper communication, implementation, and action; the result of which is a stronger culture.

Nelson Mandela and Springboks Team 1995 World Cup

Diversity and Inclusion: A South African Viewpoint

Prioritizing diversity and inclusion within your organization leads to high-performing teams and stronger team connections.

watercolor light bulb with diverse ideas

A Leader’s Guide to Measuring Workplace Inclusion

If you recognize the importance of diversity and inclusion from both a betterment of humanity and business perspective, how do you actually know how your organization is measuring in these areas?

Example Survey Ratings Dashboard

3 Tools to Measure Your Company Culture

Every team experiences changes, and point-in-time measures are an indication of whether your culture is improving or not.

Olympic Metals

How to Improve Team Dynamics Through the Computer

Leaders have a significant opportunity to influence and inspire team member’s willingness to contribute which affects the overall team dynamic.

Landscape Telescope

Benefits of Diversity and Inclusion

Research shows that diversity of thinking is a wellspring of creativity, enhancing innovation and enabling groups to spot risks.

Tree Weathering Storm

How to Bring Your Team Together in the New Normal

Preparing to return to work in advance can help your people with the adjustment.

Image of Left and Right Side of Brain

6 Elements of Emotional Intelligence That Support Your People

Focusing on six elements of emotional intelligence enables you to respond in a productive way to support your employees and your business.

Welder or Machinist Working

Working through Change Management

The greatest change management strategy is building a change-ready culture.

Written Recognition Card

How to Recognize the People Who Make it Happen

Bridging the “social distance” with recognition.


There Is a Precedent: Past Action Can and Should Inform Future Decision Making

How an organization came together during the downturn (and is doing it again).

Becoming Your Organization’s Chief Listening Officer

In times of uncertainty, one of the best things you can do for your team members and colleagues is to simply be present and listen.

Empathetic and Non-Empathetic Response Comparison Graphic

Building Trust During COVID-19

As we navigate so much uncertainty, one thing is clear: how we react, what we decide and the communications we send will either build or erode trust. It won’t be neutral.

Employees Together

3 Steps to Avoid Layoffs

How shared sacrifice can save your business (and your culture).


New to Working From Home? 8 Tips to Support Your Transition

How to remain productive from someone who made the transition 10 months ago.

As Your Organization Reacts to the Coronavirus, Ask These 5 Questions

Legacies are built during hard times. Legacies are built in the decisions you make today.

Bob Chapman

Truly Human Acquisition

How to humanize the acquisition process to increase business success and buy-in from the most important part of any business deal: the people.

Electrician Workers

How Management Can Build Trust in the Organization

A leader’s ability to build trust in relationships, teams, and throughout the organization has a profound impact on the company.

Team Holding Up Trophy

The Connection Between Work Performance and Employee Satisfaction

This approach calls leaders to focus on articulating purpose, giving employees some degree of autonomy in their work, and tracking progress in that work.

Leadership Assessments: A How-To Guide

The importance of leadership requires each of to keep driving to be a better version of ourselves for the people around us.

Two Business Women

The Importance of Measuring Organizational Culture

Measurement gives real-time data on what is working in your culture and what is not.

Team Building Activity on Ropes Course

The Key to Intentional Corporate Team Building

If you want to design a team building activity that changes behaviors, you must first address the most critical part of building a team: psychological safety.

diversity & inclusion

Rethinking Diversity and Inclusion in the Workplace

Training that focuses on building inclusive environments requires an honest and truthful look at ourselves first.

Lead Change Management by Understanding Your Team

Lead Change Management by Understanding Your Team

Before you lead your people through change, it helps when you understand how people process it.

How to Build Trust in Any Organization or Team

How to Build Trust in Any Organization or Team

High performance in organizations and teams occurs when you have all four components of trust. Learn what they are.

6 Steps to Building Corporate Culture

6 Steps to Building Corporate Culture

Caring for people and being accountable to your business is possible.

3 Ways to Ensure Your Feedback Works

3 Ways to Ensure Your Feedback Works

We give feedback with the goal that a behavior change occurs and the recipient can do more, do better, or do differently.