Revert or Revise: How Will Consumers Adapt Their Behavior in the Post-Pandemic Economy?
- DATE: June 30, 2021
TIME: 11:00 AM CT / 6:00 PM GMT +2
- COST: Free
The past year greatly disrupted business models and customer routines. Fortunately, we are inching closer to a fully open economy every day. But as customers emerge, are they simply going to revert back to their pre-COVID ways, or will they revise their behaviors and preferences in favor of a new path?
At the end of this session you will understand:
- If customers plan to resume “business as usual” where they left off in 2019, or if the market needs to prepare for permanently altered habits
- Where brand loyalty intersects emerging customer behaviors
- How behavioral science can lay the groundwork for predicting how your customers will act in the coming months
- What steps your company needs to take today, in order to nimbly adjust to changing customer demands