Assessment FAQ
Getting Started
I didn’t know I was supposed to do this. What’s this all about?
The company you are applying to work for (or work for) has asked you to complete an assessment process with us (Chapman & Co.). The assessments are all online at our testing website; you’ll be working independently. We will be notified when you’ve completed all the tests and one of our consultants will contact the company.
Where do I start?
You will receive an email from testing@ccoleadership.com with the subject line “Assessments to complete for Your Company.” This email will include a link to launch the assessments.
If I click “START,” will the test begin right away?
No, each assessment will give you some information about the test and show you some sample questions before you begin the actual test.
What is the purpose of these assessments I’ve been asked to take?
To help the company learn more about your problem-solving style and job-related personality characteristics. The assessments are only one piece of a larger hiring process. Corporate culture varies widely; the goal is to make a good match between you and the hiring company.
I never received an email with the link to my assessments. What should I do?
If you haven’t received the email within 24 hours of being contacted by Chapman & Co., first check your junk mail and look for “Assessments to complete for Your Company” in the subject line. If it’s not there, call or email us to have it resent. Contact Chapman & Co.:
Email: testing@ccoleadership.com.
Phone: 314-993-8008 (M-F, 8:30 am - 4:30 pm US – CT)
How do I get to the testing website?
New users should look for an email with the subject line “Assessments to complete for Your Company.” This email will contain a link to access and complete the assessments.
Is there a deadline for completion?
In general, we recommend completing all assessments as soon as possible. If the company has a deadline, they should let you know.
About the Assessments
What kind of assessments will I be taking?
Unlike school “tests” which measure your knowledge in a subject area, you will be completing a variety of assessments that measure general problem-solving and work-related personality characteristics.
Can I study?
No, these are not the types of assessments you can or need to study for. Get a good night’s rest, relax, and be yourself.
Are any of these assessments timed?
Yes, in most cases, everyone will have at least one timed assessment. Clicking ‘START’ will provide information for each assessment before you start the actual test.
How long will it take?
Plan for 30-40 minutes for each assessment. The total time to complete these assessments may range from 1.5 to 4 hours based on the number of assessments and individual work rates.
Can I take breaks?
Yes. You do not need to complete all tests in one session. Feel free to do some and take a break between assessments or wait until later.
How should I prepare my environment? What supplies should I have?
- You will need a laptop OR desktop computer with a mouse and a stable Internet connection. Some assessments are not compatible with mobile devices.
- Turn off your cell phone while working and find a quiet place with no distractions.
- Have scratch paper, pencils, and a simple calculator handy.
Are these assessments in English?
Most assessments are available in a variety of languages and allow you to choose the one you prefer. It is to your advantage to choose the language in which you read and think most quickly, not the language you will be asked to use on the job. If you cannot change the language yourself, Chapman & Co. can help you: email us at testing@ccoleadership.com.
Phone: 314-993-8008 (M-F, 8:30 am - 4:30 pm US – CT)
Why do I have to go to another website for some of my tests?
We want you to have the best testing experience possible, and sometimes that means redirecting you to a test publisher’s website.
Troubleshooting
I had a problem with my Internet connection during a timed assessment–what should I do?
Locate the email from testing@ccoleadership.com with the subject line “Assessments to complete for Your Company,” and click the link in that email to access the assessments again. This will allow you to resume where you left off.
The webpage looks blank and nothing is happening–what should I do?
- You may need to enable pop-ups and then refresh the webpage.
- Try another internet browser such as Chrome, Firefox, or Safari.
- A slow internet connection may keep the web pages from displaying properly as well.
The next assessment is unavailable right now. How long will it be unavailable?
Assessments may occasionally be unavailable due to periodic maintenance, which can last anywhere from a few minutes to a few hours. Please check back later if you encounter any issues accessing the assessments.
I’ve tried everything, but it’s still not working. Who should I contact?
Contact Chapman & Co. by email: testing@ccoleadership.com
Phone: 314-993-8008 (M-F, 8:30 am - 4:30 pm US – CT)
For technical support, please call 877‑449‑8378
Completing the Assessments
What happens after I’m done?
When you complete the last assessment, there is nothing further for you to do. Chapman & Co. will send the results to the company for their consideration within a few days of completion. You will be contacted by the company directly (or through your recruiter) to know your next step in the application/development process.
Can I fail these tests?
No. The assessments are not “pass/fail” and are only one part of the hiring process. They help the hiring company better understand how well you will fit this position and the company culture. For current employees, these assessments help you and your company understand how to benefit from your natural strengths and define areas to be developed.
Can I get the results of my assessments?
Chapman & Co. will only share your results with the Employer’s designated Representative, vendors under contract with us, and as required by law. Further information on how Chapman & Co. processes data can be found in our Privacy Notice. The utilization of the results and any further distribution by the Employer, either to you (the candidate/employee) or others at the Employer, will be at the discretion of the Representative acting within the Employer’s data-handling policies and any applicable privacy laws.
Interviewing with a Consultant
My first email said I have to interview with one of your consultants—why?
Some people are taken through a more in-depth assessment process, including an interview with our consultant and completing the assessments.
What will we talk about?
The interview includes general questions about your work and experiences but does not include questions about your technical knowledge. To prepare for this interview, make sure you are well rested, have no distractions, and have a reliable device and connection for the video call.
How long will the interview last?
Plan for a 60-minute meeting with the consultant unless instructed otherwise.
I don’t have a web camera. Can we just talk by phone?
We prefer to do a video conference whenever possible. We use a platform called Microsoft Teams, which requires a web camera. Microsoft Teams can be downloaded onto your computer, tablet, or smartphone.
How should I dress?
Business casual attire is recommended.
How do I schedule the interview?
Look for and reply to the first email you received from Chapman & Co. or contact us directly at testing@ccoleadership.com.
Phone: 314-993-8008 (M-F, 8:30 am - 4:30 pm US – CT)
Can I schedule an interview in the evening or on a weekend?
Our evening/weekend meeting times are generally reserved for non-US-based candidate interviews. If you are having trouble finding an opening in your schedule, please email or call our office to discuss: testing@ccoleadership.com.
Phone: 314-993-8008 (M-F, 8:30 am - 4:30 pm US – CT)
Should I wait to schedule the interview until I’ve finished the assessments?
No, the consultants’ calendars fill quickly, and we prefer to get interviews scheduled as soon as possible.
Do I have to complete all the assessments before the interview date?
If possible, completing the assessments is preferred but not required.
Online Proctoring
Answers to the questions candidates ask most about proctored assessments. If your session is proctored, you will be told before you begin, so you will always know what to expect.
The Basics
What is proctoring?
Proctoring is an oversight process that helps ensure the integrity of the assessment and a fair, level playing field for everyone. It confirms that all candidates complete the assessment under the same conditions, so your results reflect your own work and you get a fair shot alongside everyone else being considered.
Will my session be proctored?
If your session will be video proctored, we will tell you before you begin. You will also be asked to review what proctoring involves and consent to proceed before the proctored portion starts.
Which part of the assessment is proctored?
The cognitive portion only. Personality and other questionnaires are not proctored. You will be guided into the proctored session at the right point in your assessment.
What is recorded?
Video and audio from your webcam and microphone, along with your screen, for the duration of the proctored portion. No one watches live. All recordings are subject to review by trained reviewers at Chapman & Co.
How much extra time does it take?
The setup steps typically take five minutes or less. The assessment itself is the same length as it would be without proctoring.
How does proctoring benefit me as a candidate?
Proctoring protects candidates who follow the rules. Without it, you would be competing against results that may not reflect someone’s own work. With it, every candidate for a role completes the assessment under the same conditions, so your own ability is what gets compared. You also know in advance exactly what to expect and what is and isn’t permitted, and anything reported is based on what was actually observed rather than on suspicion. Safeguards like this protect the majority who do the right thing.
Before You Begin
What does the proctored session involve?
When you reach the proctored portion, you will be guided through a few short steps on screen:
- Download of PSI Bridge software.
- Review what proctoring involves and consent to proceed.
- Verify your identity with a valid, government-issued photo ID.
- Turn on your webcam and microphone.
- Complete a short, guided scan of your desk and room.
- Begin the assessment as usual.
You will stay visible on camera for the entire proctored portion.
What device do I need?
A desktop or laptop computer running Windows, macOS, or Linux, with a working webcam and microphone. Mobile phones and tablets are not supported. You will download a secure browser for the session; see the technical requirements at the end of this guide.
Can I use my work computer?
If you are not an existing employee of the organization for whom you are testing, we recommend a personal device on a home network. The secure browser cannot run behind a VPN or corporate firewall, and work-issued devices often block the download or the camera. If you only have a work device, run the system check well in advance so there is time to arrange an alternative.
How should I prepare?
Plan to test in a location with:
- A stable internet connection.
- A working webcam and microphone.
- Good lighting, so you are clearly visible.
- A quiet, private space where you will not be interrupted.
- No other people, notes, or unauthorized materials in the room.
Run the system check on the same device and network you will use for your assessment, and have your photo ID with you when you begin.
During the Session
What is and is not allowed?
Not permitted during a proctored session:
- Other people in the room.
- Phones or other devices.
- Notes or printed materials.
- Other websites or applications.
- Help from another person.
- AI tools.
You will confirm these expectations before you begin.
Can I take a break?
You may take a break between assessments, if you are assigned more than one, when the on-screen instructions tell you that you can. At these times, leave the session open and recording; do not close the window, and return promptly. If you need to close the proctored session for some reason, you may re-enter, but you will be required to verify your identity and complete the room scan again.
What if I have a technical issue during the session?
Contact technical support first. Support is available 24 hours a day and will determine whether you can resume or need to be rescheduled.
- US and Canada: 1-855-436-2039
- International (outside US and Canada): 1-617-658-2879
What if my internet drops or the session closes unexpectedly?
You can re-enter the session. You will verify your identity and complete the room scan again before continuing. If you are unable to re-enter, contact technical support at the numbers above.
Accommodations and Alternatives
What if I cannot meet the requirements?
If you cannot meet the technical requirements (for example, you do not have a webcam or a reliable internet connection), do not have a government-issued photo ID, or cannot test in a private space, contact us at testing@ccoleadership.com before your assessment. Alternatives include testing at an in-person location, and we will work with you and the hiring organization to arrange one.
What if I need an accommodation for a disability or other circumstance?
Contact us at testing@ccoleadership.com before your assessment. Accommodations are handled before testing begins so that no one is disadvantaged by the process.
Can I decline video proctoring?
The alternative to video proctoring is testing at an in-person location, arranged in advance. Decisions about proctoring and any exceptions are made by the hiring organization. If you have concerns, contact us before your assessment and we will help you understand your options.
Privacy and Your Recording
Who sees my recording?
Recordings are reviewed only by trained reviewers at Chapman & Co. Reviewers document what was observed during the session. The recording itself is not shared with the hiring organization.
Is facial recognition or biometric technology used?
No. No facial recognition technology, biometric matching, or biometric data is collected or used. Your ID and the image captured at check-in are compared by a human reviewer.
How long is my recording kept, and where?
Session recordings are stored securely in the United States by our proctoring platform provider and are automatically deleted after 30 days, unless a legal hold requires them to be preserved.
What am I consenting to?
Before the proctored portion begins, you will review what proctoring involves, including that your session is recorded and subject to review, and consent to proceed. The hiring organization's privacy notice covers how your assessment data is used; contact them if you have questions about it.
Can I request a copy of my recording or my data?
Requests about your data are handled by the hiring organization, which directs the assessment process. If you have a request, contact them directly and we will support their response.
After the Session
Does proctoring affect my assessment results?
Proctoring does not change how your assessment is scored, and research on remote proctoring in high-stakes settings shows results equivalent to in-person testing. What proctoring can affect is whether your results are used. If something not permitted is observed during your session, the hiring organization decides how to proceed, which may include not moving forward with the assessment.
What happens after my session is recorded?
All recordings are subject to review. If a reviewer observes something that falls outside the session expectations, it is documented in a written report for the hiring organization. The report describes what was observed; it does not draw conclusions about your intent.
What if something not permitted is observed during my session?
The hiring organization decides what happens next, which may include a conversation with you or the opportunity to retest. If you believe something was observed in error, raise it with the hiring organization.
Who do I contact with other questions?
For technical issues during your session, use the support numbers above. For everything else, contact us at testing@ccoleadership.com.
Technical Requirements
If your session is video proctored, your device and internet connection must meet the minimum requirements below. Please check these before your session so nothing interrupts your assessment.
- Check the system requirements. Review the supported devices, operating systems, browsers, and internet speeds here.
- Test your system. Check your camera and connection here. Run the test on the same device and network you will use for your assessment.
- Learn what to expect. This proctoring guide explains how a proctored session works.
Supported operating systems
- Windows 10 (64-bit) or Windows 11 (64-bit)
- macOS Sonoma (14.x), Sequoia (15.x), or Tahoe (26.x)
- Ubuntu 22.04 LTS, 24.04 LTS, or 26.04 LTS
Hardware and connection
- Screen resolution: minimum 1024 × 768; recommended 1920 × 1080 or higher.
- Disk space: at least 500 MB free to download and install the secure browser.
- Internet speed: 3 Mbps or faster, upload and download; 750 kbps minimum.
- Network: no VPN or corporate firewall. • Camera: must stay on for the entire proctored portion.
- Note: You may delete the software upon completion of the proctored testing.
