Assessment FAQ
Getting Started
- I didn’t know I was supposed to do this. What’s this all about?
- Where do I start?
- If I click “START”, will the test begin right away?
- What is the purpose of these assessments I’ve been asked to take?
- I never received an email with the link to my assessments. What should I do?
- How do I get to the testing website?
- Is there a deadline for completion?
About The Assessments
- What kind of assessments will I be taking?
- Can I study?
- Are any of these assessments timed?
- How long will it take?
- Can I take breaks?
- Are these assessments in English? I speak another language.
- How should I prepare my environment? What supplies should I have?
- Why do I have to go to another website for some of my tests?
Trouble-Shooting
- I had a problem with my Internet connection during a timed assessment–what should I do?
- The webpage looks blank—nothing is happening. What should I do?
- The next assessment is unavailable right now. How long will it be unavailable?
- I’ve tried everything but it’s still not working. Who should I contact?
Completing The Assessments
Interviewing With A Consultant
- My first email said I have to interview with one of your consultants—why?
- What will we talk about?
- How long will the interview last?
- I don’t have a web camera. Can we just talk by phone?
- How should I dress?
- How do I schedule the interview?
- Can I schedule an interview in the evening or on a weekend?
- Should I wait to schedule the interview until I’ve finished the assessments?
- Do I have to complete all the assessments before the interview date?
Getting Started
I didn’t know I was supposed to do this. What’s this all about?
The company you are applying to work for (or work for) has asked you to complete an assessment process with us (Chapman & Co.). The assessments are all online at our testing website; you’ll be working independently. We will be notified when you’ve completed all the tests and one of our consultants will contact the company.
Where do I start?
You will receive an email from testing@ccoleadership.com with the subject line “Assessments to complete for Your Company.” This email will include a link to launch the assessments.
If I click “START,” will the test begin right away?
No, each assessment will give you some information about the test and show you some sample questions before you begin the actual test.
What is the purpose of these assessments I’ve been asked to take?
To help the company learn more about your problem-solving style and job-related personality characteristics. The assessments are only one piece of a larger hiring process. Corporate culture varies widely; the goal is to make a good match between you and the hiring company.
I never received an email with the link to my assessments. What should I do?
If you haven’t received the email within 24 hours of being contacted by Chapman & Co., first check your junk mail and look for “Assessments to complete for Your Company” in the subject line. If it’s not there, call or email us to have it resent. Contact Chapman & Co.:
Email: testing@ccoleadership.com.
Phone: 314-993-8008 (M-F, 8 am - 5 pm US – CT)
After-hours Phone: 314-624-5401 (US – CT)
How do I get to the testing website?
New users should look for an email with the subject line “Assessments to complete for Your Company.” This email will contain a link to access and complete the assessments.
Is there a deadline for completion?
In general, we recommend completing all assessments as soon as possible. If the company has a deadline, they should let you know.
About the Assessments
What kind of assessments will I be taking?
Unlike school “tests” which measure your knowledge in a subject area, you will be completing a variety of assessments that measure general problem-solving and work-related personality characteristics.
Can I study?
No, these are not the types of assessments you can or need to study for. Get a good night’s rest, relax, and be yourself.
Are any of these assessments timed?
Yes, in most cases, everyone will have at least one timed assessment. Clicking ‘START’ will provide information for each assessment before you start the actual test.
How long will it take?
Plan for 30-40 minutes for each assessment. The total time to complete these assessments may range from 1.5 to 4 hours based on the number of assessments and individual work rates.
Can I take breaks?
Yes. You do not need to complete all tests in one session. Feel free to do some and take a break between assessments or wait until later.
Are these assessments in English? I speak another language.
Most assessments are available in a variety of languages and allow you to choose the one you prefer. It is to your advantage to choose the language in which you read and think most quickly, not the language you will be asked to use on the job. If you cannot change the language yourself, Chapman & Co. can help you: email us at testing@ccoleadership.com.
Phone: 314-993-8008 (M-F, 8 am - 5 pm US – CT)
After-hours Phone: 314-624-5401 (US – CT)
How should I prepare my environment? What supplies should I have?
- You will need a laptop OR desktop computer with a mouse and a stable Internet connection. Some assessments are not compatible with mobile devices.
- Turn off your cell phone while working and find a quiet place with no distractions.
- Have scratch paper, pencils, and a simple calculator handy.
Why do I have to go to another website for some of my tests?
We want you to have the best testing experience possible, and sometimes that means redirecting you to a test publisher’s website.
Troubleshooting
I had a problem with my Internet connection during a timed assessment–what should I do?
Locate the email from testing@ccoleadership.com with the subject line “Assessments to complete for Your Company,” and click the link in that email to access the assessments again. This will allow you to resume where you left off.
The webpage looks blank—nothing is happening. What should I do?
- You may need to enable pop-ups and then refresh the webpage.
- Try another internet browser such as Chrome, Firefox, or Safari.
- A slow internet connection may keep the web pages from displaying properly as well.
The next assessment is unavailable right now. How long will it be unavailable?
Assessments may occasionally be unavailable due to periodic maintenance, which can last anywhere from a few minutes to a few hours. Please check back later if you encounter any issues accessing the assessments.
I’ve tried everything but it’s still not working. Who should I contact?
Contact Chapman & Co. by email: testing@ccoleadership.com
Phone: 314-993-8008 (M-F, 8 am - 5 pm US – CT)
After-hours Phone: 314-624-5401 (US – CT)
Completing the Assessments
What happens after I’m done?
When you complete the last assessment, there is nothing further for you to do. Chapman & Co. will send the results to the company for their consideration within a few days of completion. You will be contacted by the company directly (or through your recruiter) to know your next step in the application/development process.
Can I fail these tests?
No. The assessments are not “pass/fail” and are only one part of the hiring process. They help the hiring company better understand how well you will fit this position and the company culture. For current employees, these assessments help you and your company understand how to benefit from your natural strengths and define areas to be developed.
Can I get the results of my assessments?
Chapman & Co. will only share your results with the Employer’s designated Representative, vendors under contract with us, and as required by law. Further information on how Chapman & Co. processes data can be found in our Privacy Notice. The utilization of the results and any further distribution by the Employer, either to you (the candidate/employee) or others at the Employer, will be at the discretion of the Representative acting within the Employer’s data-handling policies and any applicable privacy laws.
Interviewing with a Consultant
My first email said I have to interview with one of your consultants—why?
Some people are taken through a more in-depth assessment process, including an interview with our consultant and completing the assessments.
What will we talk about?
The interview includes general questions about your work and experiences but does not include questions about your technical knowledge. To prepare for this interview, make sure you are well rested, have no distractions, and have a reliable device and connection for the video call.
How long will the interview last?
Plan for a 60-minute meeting with the consultant unless instructed otherwise.
I don’t have a web camera. Can we just talk by phone?
We prefer to do a video conference whenever possible. We use a platform called Microsoft Teams which requires a web camera. Microsoft Teams can be downloaded onto your computer, tablet, or smartphone.
How should I dress?
Business casual attire is recommended.
How do I schedule the interview?
Look for and reply to the first email you received from Chapman & Co. or contact us directly at testing@ccoleadership.com
Phone: 314-993-8008 (M-F, 8 am - 5 pm US – CT)
After-hours Phone: 314-624-5401 (US – CT)
Can I schedule an interview in the evening or on a weekend?
Our evening/weekend meeting times are generally reserved for non-US-based candidate interviews. If you are having trouble finding an opening in your schedule, please email or call our office to discuss: testing@ccoleadership.com
Phone: 314-993-8008 (M-F, 8 am - 5 pm US – CT)
After-hours Phone: 314-624-5401 (US – CT)
Should I wait to schedule the interview until I’ve finished the assessments?
No, the consultants’ calendars fill quickly, and we prefer to get interviews scheduled as soon as possible.
Do I have to complete all the assessments before the interview date?
If possible, completing the assessments is preferred but not required.
